Learner Support

Respect the need for others to seek and access support when needed. Be self aware and notice your own individual biases around the idea of reaching out for help. And recognize when you need support. A little help can go a long way in improving your own performance and success, whether it be in the classroom or in the workplace.

Everyone needs support from time to time. Let’s normalize reaching out for help and advocate for one another when necessary. Eliminating stigma or shame around accessing additional support is an important first step. You are not alone. 

Learner Support Services

NOSM’s Learner Support Services Office operates in consultation to the academic program, but is a confidential service for individual students, at arm’s length from academics. Learner Support Services offers services and support which assist learners academically, personally and financially. It also has a primary role in career development, learner wellness and support for student initiatives.

Learner Affairs Officers

We support learners by being accessible and responsive. Learner Affairs Officers will work with faculty and administration to facilitate a positive learning environment based on mutual respect. If students have been contacted by the Committee for Supporting Student Professionalism (CSSP) the Senior Learner Affairs Officers can provide support and consultation to students.

Carrington Ryan

Carrington Ryan

Learner Affairs Officer
NOSM at Laurentian University

Phone: 705-662-7027
Email: cryan@nosm.ca


Nick Alderton

Senior Learner Affairs Officer
NOSM at Lakehead University

MSW 2001C
Phone: 807-766-7315
Email: nalderton@nosm.ca


Laura Csontos

Senior Learner Affairs Officer
NOSM at Laurentian University

Phone: 705-662-7248
Email: lcsontos@nosm.ca

Learning Advocates

What is a Learning Advocate?

A Learning Advocate:

  • Provides support to learners, residents and interns.
  • Listens to concerns.
  • Identifies mistreatment.
  • Explains protocols for reporting incidents of mistreatment.
  • Assists with mediation and conflict resolution between parties.
  • Communicates concerns on behalf of the learner.
  • Assists in connecting learners to internal NOSM Wellness resources or external counselling support.

Interested in becoming a Learning Advocate? Contact hr@nosm.ca.


Dr. Rebekah Neckoway

Morneau Shepell


If you need support, NOSM students, residents, staff and faculty, and their dependent family members (e.g. spouse and dependent children) can access Shepell’s bilingual short-term professional assessment, counselling, consultation, resource referral and case-management program by calling 1-800-387-4765 (for service in English) or 1-800-361-5676 (for service in French).

You will be provided with the full access to face-to-face, telephonic, and e-counselling as well as resource kits and online services 24 hours a day, seven days a week.

With your first connection, they look for the best modality for you to connect, the first available counsellor and set the date, place and time for the first appointment. After that, you and the counsellor work on times for the next meeting.

You can confidentially register with the site (top right-hand corner). Enter Northern Ontario School of Medicine as the organization and select the appropriate category.

My EAP, a free mobile application will allow you and your family members to enjoy access to interactive health and wellness resources alongside access to EAP (employee assistance type) services from your mobile device.

Visit the ‘App Store’ specific to your mobile device to initiate the free download.